Packages

All package sessions will expire one year after the date of purchase. Any unused sessions will be forfeited after the expiration date. The Recovery Lab will not give compensation for any unused package sessions that expire and are forfeited. The expiration date of a session may not be changed under any circumstances, nor will any refunds be given for services that have been previously purchased. This policy will be communicated at time of purchase and applies to all packages offered by The Recovery Lab.

Canceled Appointments

All appointments that are reserved in advance must be canceled at least twenty four (24) hours in advance of treatment. If a cancellation is not made within twenty four (24) hours of the appointment, Recovery Lab will: (a) charge you a $25 cancellation fee; (b) will re-schedule you for another time slot; and/or (c) if multiple treatments are booked, the value of the lowest priced treatment will be charged in full. This includes hyperbaric therapy, spot-cryo, and all manual therapy appointments.

Late Arrivals

If you arrive after your treatment appointment time, Recovery Lab is under no obligation to extend your treatment window to provide a full treatment session. If you arrive more than 10 minutes late, Recovery Lab reserves the right to refuse to treat you and may cancel the appointment on the terms of the establishment. If you are late and Recovery Lab chooses to continue with the treatment, the full value of the session will still be charged and no credit shall be applied.